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Triple 8 Firearms

Shipping Returns

-DUE TO SECURiTY ISSUES, WE DO NOT SHIP TO PO BOX

Please keep in mind that laws and regulations regarding the sale and shipment can change often and quickly. We do our best to stay informed about these legislative changes and keep our customers updated, but it’s always a good idea to know your local laws and restrictions.

Returns And Repairs

At Triple 8 Firearms, we do our best to offer the highest quality products to our customers. In the rare instance a return is necessary, please review our return policy terms and conditions below prior to submitting a return claim as it may affect the
return.

  • 1. In case of a defect, excessive blemishes or scratches, or damage to the product please call us at (941) 587-2975 and tell us the reason for the return/repair.
  • 2. Once we have determined the reason for the repair, we will provide each customer with a return label and ask that they then ship the product back to us at (3088 Tyrone Ln. Sarasota, FL. 34239) Returns are subject to approval for return label. Customer may be required to ship the item back
  • 3. Once the item is received, we will do our best to diagnose/confirm the problem and repair or replace the item for the customer. We will then ship the item back to the customer in working condition.
  • 4. We cannot accept items that have been tampered with or altered in any way that would constitute a voiding of the provided warranty.
  • 5. Items will be considered warranty void if
  • The optic, sight, or accessory has been mounted on a gun, rail system, or other device
  • The optic has been installed in a mount or scope rings.
  • Any physical blemishes or damage have occurred, such as scratching or scuffing of the product because of the customer.
  • Any alterations made, disassembly, or customization by the customer after receiving the item

(Warranty Claims within 30 days will have shipping paid for by us. Beyond 30 days, the
customer must pay to have the product shipped out.)

All products provided by Triple 8 Firearms are backed by a limited lifetime replacement/exchange guarantee. In the event you have an issue with any product purchased, Triple 8 Firearms will fix the issue by either repairing the item or replacing the defective product. If the product is no longer available, the company will replace the product with a comparable item that is available. If the problem is due to user errors, Triple 8 Firearms will offer assistance to repair the issue; however, a replacement may be denied, and additional costs may be incurred. Examples of user error include using incorrect caliber ammunition or magazine, improper assembly, having alternative manufacturers (aka: local gunsmith) complete unapproved work on the product, etc. Refunds will not be issued under these circumstances.
Triple 8 Firearms reserves the right to decide whether the item can be repaired or replaced. We will do our best to ensure the item sent back to a customer is in working condition, however, we do not guarantee results. If a replacement refurbished unit is not available, or the item cannot be repaired or replaced, the full amount of the purchase will be refunded in the form of credit.

Cancellations And Refunds

  • An order placed with Triple 8 Firearms may be cancelled by the customer prior to the order having been shipped.
  • All sales of firearms, Firearms kits, upper receivers, barrels, build kits and clothing are FINAL, and returns, refunds or exchanges are NOT ACCEPTED. Orders shipped to a FFL and transferred are FINAL UPON SHIPMENT.
  • All cancellation requests must be made through the Customer Service Department at (941) 587-2975, Monday - Thursday, 10am - 6pm EST. You can also email us at: info@triple8firearms.com.
  • You MUST provide the order # when contacting Customer Service via phone or email
  • If the item/package has shipped, the order may not be cancelled, and the customer must follow all rules applicable to returns.
  • Please note that the return of the item/package will be made at the customer's expense.
  • All payments are processed immediately upon placement of order. It is the responsibility of the customer to know and be in compliance with all applicable federal, state, and local laws related to selling, transferring, possessing, transporting, or using a firearm, magazine, and ammunition in the locality in which the customer resides.
  • A 15% fee will be charged to any cancelled item after it has shipped. This fee includes credit card fees, restocking, inspection, function testing, etc.
  • Customer WILL BE CHARGED for shipping on any cancelled or refunded item once that item has been shipped to the customer.
  • Once an order is processed, a 6% cancellation fee will be charged to the customer. This fee only covers the credit card processing fee that Triple 8 Firearms is charged by the credit card company once the transaction takes place and is non-refundable.
  • Cancelled orders may not be reversed. All cancellations are final.
  • Promotions: If any product is returned or cancelled that has been purchased as part of a promotion such as discounted pricing, free shipping, promotional code offers, discount pricing, etc. that item will be refunded at the DISCOUNTED PRICE.

*** NOTE: RETURN LABELS ARE ONLY VALID FOR 14 DAYS STARTING FROM THE DATE PRINTED. ***

All payments are processed immediately upon placement of order. It is the responsibility of the customer to know and be in compliance with all applicable federal, state, and local laws related to selling, transferring, possessing, transporting or using a firearm in the locality in which the customer resides. It is the responsibility of the customer to know and be in compliance with all applicable federal, state, and local laws and limitations related to the purchase of magazines and ammunition in the locality in which the customer resides.
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